Shipping Policy

How We Handle Your Order

Once your payment is confirmed, we begin preparing your order for shipment. This typically takes 2-3 business days under normal conditions. During busy seasons like holidays or special promotions, please allow up to 4-5 business days. We’ll send you email updates at each stage of the process.

Where We Ship From & How Long It Takes

Your items will be dispatched from whichever warehouse can serve you best—either our facilities in the United States or our overseas distribution centers. This decision is based on what’s in stock and where you’re located.

Delivery Timeframes:

  • Orders within the US: 7-12 business days
  • International destinations: 14-21 business days
  • Expedited shipping: 5-10 business days (premium rates apply)

Our Shipping Partners: Your package will be delivered by reliable carriers including FedEx, DHL, UPS, USPS, EMS, and others depending on your location.

Stay Informed: As soon as your package leaves our warehouse, we’ll email you a tracking code and a direct link to monitor your shipment’s progress in real-time.

What You’ll Pay for Shipping

Your shipping cost depends on several factors: where you live, how much your order weighs, and which delivery speed you select. The exact amount will appear during checkout before you finalize your purchase—no surprises or hidden charges.

International Shipping Details

When you order from outside the US, we take care of everything related to customs. All duties, taxes, and import fees are our responsibility. Your order total at checkout is all you’ll pay—nothing extra when your package arrives.

Please note: Certain countries may have shipping limitations due to regulations or carrier availability. We’ll let you know at checkout if there are any restrictions for your address.

What Could Cause Delays

We do everything possible to meet our delivery estimates, but sometimes external factors create delays:

  • Customs inspections for international shipments
  • Severe weather affecting transportation routes
  • National holidays when carriers don’t operate
  • High-volume periods during peak shopping seasons
  • Logistical challenges in remote areas

If your delivery is delayed, we’ll reach out proactively to keep you updated and provide revised delivery dates.

Need Help?

Questions about your shipment? Our customer care team is here to assist you.

Contact us:

  • Send an email: support@ventromart.com

We typically respond to inquiries within one business day, and most shipping concerns are resolved within two days.

What We Stand For

Your satisfaction matters to us. We work hard to ensure every package arrives safely and as quickly as possible. We appreciate your trust in our service and look forward to exceeding your expectations.

Thank you for shopping with us!